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Our Issue With USAA Claims & Auto Injury Solutions

March 23rd, 2017 Posted by Auto Accidents

USAA Insurance Company claims to stand behind service members and their families in its advertising.  The commercials evoke feelings of patriotism and service. In these commercials, USAA Insurance claims to have a high customer satisfaction rating; however, in our experience, individuals who have USAA and have been injured in a collision face significant challenges with their coverage. 

The main reason USAA customers face difficulties after an incident is that it they outsource medical personal injury protection (PIP) claims to a company called Auto Injury Solutions.  In all likelihood, Auto Injury Solutions solicited USAA and promised to lower claim payouts, which in turn saves USAA money.  However, in my opinion Auto Injury Solutions makes it difficult for clients with PIP insurance through USAA to get the care they need.  The reason is that Auto Injury Solutions overly critiques every bill submitted for PIP reimbursement. They send bills for “audit” and then often have PIP claims reviewed by “independent” physicians or chiropractors that regularly determine that “no further care is necessary.” This ultimately prohibits the customer from getting the care they need.  

As attorneys, we see the “independent” physician and chiropractor reports on a regular basis.  Our research shows that some of the physicians hired to review personal injury protection claims by Auto Injury Solutions are deemed “intendent” and are not even licensed in the state of Washington.  Others have had disciplinary actions taken against their licenses. 

To ensure our clients are getting all the benefits they paid for through USAA, we regularly have to appeal the “independent” decisions made by Auto Injury Solutions and even file lawsuits to ensure our clients are fully compensated. 

If you’ve been the denied care from the USAA or Auto Injury Solutions, our attorneys are ready to help you fight. Contact us immediately to have our personal injury attorneys review your case with you for no charge.

Disclaimer – This article and its contents are solely intended to be personal opinions held by individuals and not matters of fact. 


Ashton Dennis is a litigation and trial attorney at Washington Law Center who specializes in serious personal injury and car accident lawsuits. He has been named one of the “Top 40 Under 40” by the National Trial Lawyers of Washington State and one of the “Premier 100” trial attorneys by the American Academy of Trial Lawyers in Washington. Click here to learn more about Ashton

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