USAAÂ Insurance Company claims to stand behind service members and their families in its advertising.Â The commercials evoke feelings of patriotism and service. In these commercials,Â USAAÂ Insurance claims to have a high customer satisfaction rating; however, in our experience, individuals who haveÂ USAAÂ and have been injured in a collision face significant challenges with their coverage.Â
The main reason USAA customers face difficulties after an incidentÂ is that they outsource medical personal injury protection (PIP) claims to a company called Auto Injury Solutions.Â In all likelihood, Auto Injury Solutions solicitedÂ USAAÂ and promised to lower claim payouts, which in turn savesÂ USAAÂ money.Â However, in my opinion, Auto Injury Solutions makes it difficult for clients with PIP insurance throughÂ USAAÂ to get the care they need.Â The reason is that Auto Injury Solutions overly critiques every bill submitted for PIP reimbursement. They send bills for â€śauditâ€ť and then often have PIP claims reviewed by â€śindependentâ€ť physicians or chiropractors that regularly determine that â€śno further care is necessary.â€ť This ultimately prohibits the customer from getting the care they need.Â Â
As attorneys, we see the â€śindependentâ€ť physician and chiropractor reports on a regular basis.Â Our research shows that some of the physicians hired to review personal injury protection claims by Auto Injury Solutions are deemed â€śintendantâ€ť and are not even licensed in the state of Washington.Â Others have had disciplinary actions taken against their licenses.Â
To ensure our clients are getting all the benefits they paid for throughÂ USAA, we regularly have to appeal the â€śindependentâ€ť decisions made by Auto Injury Solutions and even file lawsuits to ensure our clients are fully compensated.Â
If you’ve been the denied care from the USAA or Auto Injury Solutions, our attorneys are ready to help you fight. Contact us immediately to have our personal injury attorneys review your case with you for no charge.
Disclaimer – This article and its contents are solely intended to be personal opinions held by individuals and not matters of fact.Â
Ashton Dennis is a litigation and trial attorney at Washington Law Center who specializes in serious personal injuryÂ and car accident lawsuits. He has been named one of the â€śTop 40 Under 40â€ť by the National Trial Lawyers of Washington State and one of the â€śPremier 100â€ť trial attorneys by the American Academy of Trial Lawyers in Washington. Click here to learn more about Ashton